For any need for technical intervention in your room or apartment but also in the common areas of the residence, you must fill in a specific request on the dedicated online portal: http://residenze.unibocconi.it.
In this way, the residence management can be informed of your request, in order to solve the problem as soon as possible. Remember that the reception personnel at Bocconi residences are not authorized to collect verbal reports from guests.
What can I do if the problem persists or has not been solved?
Take a look on the dedicated portal to see if the management has entered communications regarding your request for intervention. Sometimes the timing for resolution of the problem may also depend on external factors, such as the supply of spare parts. If the problem persists, you can contact the residence management staff for updates.